The common themes
Roof Maxx Complaints: What the Common Themes Are
Published complaints tend to fall into two themes: whether the roof was a good candidate for treatment, and variation in experience between independent local applicators.
Both are about process, not about rejuvenation as a category.
- 43years in business
- 1983restoring roofs since
- 20,000+roofs
- Freeroof inspection
- 6-Yearwarranty from Dura-Foam
What Are the Common Complaint Themes?
The common complaint themes are roof candidacy, meaning roofs that needed repairs or replacement, and variation between the independent applicators who perform the work.
- Leaks that continued after treatment
- Roofs later found to need replacement
- Different experiences with different local applicators
| Roof Maxx | Dura-Foam Roof Tune-Up | |
|---|---|---|
| What is included | Spray-applied treatment | Inspection, wash, repairs, coating, final check |
| Repairs before coating | Not part of the treatment | Yes, always |
| Flashings and skylights | Not part of the treatment | Sealed before coating |
| Damaged shingle replacement | Not part of the treatment | Yes |
| Who performs the work | Independent local dealers | Dura-Foam, CA license 435836 |
Why Does Roof Candidacy Drive Complaints?
Roof candidacy drives complaints because a treatment meant to protect worn shingles cannot fix a failed flashing, a broken shingle or a soft deck.
Why Do Experiences Vary Between Applicators?
Experiences vary between applicators because independent local businesses differ in how they inspect, communicate and follow up.
That is true of any service sold through many separate operators.
How Does a Repair-First Process Address These Complaints?
A repair-first process addresses these complaints by inspecting every roof for candidacy and repairing flashings, skylights and damaged shingles before coating, all by one licensed company.
- One company: Dura-Foam, CA license 435836
- Every roof inspected first, free
- Repairs before coating
- Six-year warranty from Dura-Foam
Complaints FAQs
What are the most common complaints?
The most common complaints involve roofs that kept leaking or needed replacement after treatment.
Are complaints about the product or the applicator?
Complaints tend to involve roof candidacy and applicator experience more than the idea of rejuvenation.
Are there complaints filed with the BBB?
Complaints about home services can be filed with the BBB, and reading them by roof condition shows the same candidacy theme.
Does rejuvenation work at all?
Rejuvenation works on sound asphalt roofs. See does roof rejuvenation work.
How do I avoid a bad outcome?
Have the roof inspected for candidacy and repaired before any coating.
Who performs your work?
Dura-Foam performs the work directly.
Do you repair before coating?
When repairs are needed, we complete them before treatment. Sound roofs can receive treatment alone.
What warranty do you offer?
A six-year warranty from Dura-Foam.
Is your inspection free?
Our inspection is free.
Which roofs do you treat?
We treat asphalt shingle roofs only.
Start with an honest inspection. It is free.